ITIL bestaat uit een Service Lifecycle die opgedeeld wordt in 5 fases, die vervolgens verdeeld worden onder verschillende processen.
Hieronder ziet u de fases en de processen van elke fase.
1. Service Strategy
- Financial Management
- Service Portfolio Management
- Demand Management
- Strategy Management
- Business Relationship Management
2. Service Design
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Informatie Security Management
- Supplier Management
- Design Coordination
3. Server Transition
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment management
- Service Validation and Testing
- Evaluation
- Knowledge Management
4. Service Operation
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Acces Management
5. Continual Service Improvement
- Seven Step Improvement Process
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